Just What is ITSM?
Just What is ITSM? Perhaps you've heard the acronym ITSM used within your IT organization and wondered just what it meant? Well, ITSM stands for IT Service Management; the term is broadly used to describe how an organization implements a strategic program to designing, delivering, managing and improving the way information technology (IT). The critical goal of any ITSM framework is implemented to ensure that three essential elements are in place: People, Process, and Technolo